Payment Policy

Ways to pay through CCAvenue

CCAvenue is the selected online payment gateway for Root2Leaf Organic LLP. When online payment is available, choose a method at checkout and follow the CCAvenue, bank or UPI authorisation steps.

• Credit and debit cards: CCAvenue supports Visa, Mastercard and RuPay. Acceptance depends on your card, issuing bank and the methods enabled for our merchant account.
• UPI: use an eligible UPI app or bank account when UPI is offered. Approve the payment only in your trusted UPI app.
• Net banking and wallets: select from the banks or wallets shown on the payment page.

These are gateway-supported options, not a guarantee that every method is enabled for every order. International cards, EMI and other payment plans are available only if displayed and eligible. Any provider terms will appear before you authorise payment.

Check your total before paying

Review the products, discounts, shipping charges, applicable taxes and final amount at checkout. Retail order amounts are shown in Indian rupees (INR). Check any additional charge or conversion shown by your bank or payment provider before proceeding.

Keep your payment details private

Complete card details and bank authentication only on the payment provider’s secure pages. CCAvenue states that its payment processing uses encryption and PCI DSS security standards. These safeguards help protect payment information; no online service can promise zero risk.

Our support team will never ask you to share your full card number, CVV, OTP, UPI PIN or banking password. Do not share screenshots containing these details. A UPI PIN authorises an outgoing payment; you do not need to provide it to our team to receive a refund.

Confirmation, failed or pending payments

After payment, return to the store and check the order confirmation or My account → Orders. A bank debit message alone does not confirm that an order has been accepted.

If payment fails, remains pending or your account is debited without an order confirmation, check the status before trying again. Contact us with the order number (if available), transaction reference, date and amount. We can investigate with the payment provider. Reconciliation and bank reversals may take time; a refund or reversal should not be assumed to be instant.

How refunds work

Refund eligibility follows our Return and Refund Policy. Once approved and processed, refunds are normally routed to the original payment method. Bank or provider processing affects when the credit appears. Contact us for the refund status and an available reference if you need to trace it. Report suspected duplicate payments so both transactions can be checked.

Get payment help

Use our Contact us page with your order and transaction references. Send only the details needed to trace the payment. Read our Privacy Policy for how order information is handled.

For gateway information, see CCAvenue payment options and its customer grievance process.